At NexusNova Technologies ("we", "our", or "us"), your privacy and the security of your personal data are of utmost importance to us. This Privacy Policy outlines our commitment to safeguarding the information you share with us when you interact with our company through any of our digital platforms or services.

This policy applies to all visitors, users, clients, and partners who access or engage with:

• Our official website at www.nexusnovcore.com,
• Any of our proprietary software platforms or SaaS solutions (such as EnforceCam),
• Our custom-developed mobile and web applications,
• Any support, consultation, or communication channels managed by NexusNova Technologies.

By accessing or using any of our services, you agree to the terms outlined in this Privacy Policy. We encourage you to read it carefully to understand how we handle your personal data — including what we collect, how we use it, the choices you have, and the measures we take to protect your information.

If you do not agree with the practices described in this policy, please do not use our services or provide personal information to us.

1. Scope of This Policy

This Privacy Policy governs how NexusNova Technologies collects, uses, stores, and protects personal data across all touchpoints where we interact with users, clients, and partners. It applies to anyone who engages with us, whether through browsing our website, using our software products, or participating in our projects and services.

Specifically, this policy covers:

a. The NexusNova Website

This includes all visitors to www.nexusnovacore.com When you browse our site, contact us via forms, or download materials, we may collect data such as your IP address, browser type, referral sources, interaction logs, and any personal details you provide (e.g., via contact or quote request forms).

b. Our Software Applications and SaaS Platforms

This includes all users of NexusNova-developed applications and platforms, such as EnforceCam or custom-built SaaS solutions for clients. Whether accessed via mobile, desktop, or API, we may collect user registration data, operational metrics, device information, location data, media uploads, usage logs, and other platform-specific inputs.

c. Our Services and Client Projects

This applies to individuals or organizations who engage us for custom software development, system integrations, UI/UX design, or any technical consultancy. In the course of delivering these services, we may collect and process contact information, business data, and other project-related inputs required to fulfill our contractual obligations.

d. Communications, Support Requests, and Interactions

This includes all interactions with our team — whether you call, email, chat, or engage us on social media. We may collect identifiers (e.g., name, email), inquiry details, and communication history for customer support, training, internal record-keeping, or service improvement.

This policy applies regardless of how you access our services — whether directly through our website, via third-party platforms integrated with our systems, or through one of our partner organizations.

2. Information We Collect

NexusNova Technologies collects various types of information to deliver and improve our services, ensure security, and provide personalized user experiences. The types of information we collect fall into three main categories:

a. Personal Information

This is information that can be used to identify you directly or indirectly. We may collect personal information through our website, platforms, onboarding processes, or during communication with our team.

Examples include:

• Full Name: Used for account creation, verification, and official communication.
• Email Address: Used for login credentials, notifications, technical support, marketing updates (if opted in), and service-related correspondence.
• Phone Number: Used for identity verification, two-factor authentication (where applicable), support communications, and service delivery coordination.
• Company/Organization Details (for B2B clients):
  • Company name, address, tax ID, or registration number.
  • Point of contact information.
  • Organizational role and preferences for client servicing or project setup.
• Billing or Payment Information:
  • Payment method details (e.g., bank info, credit card info — processed securely via payment gateways).
  • Transaction records, invoices, and payment history.
  • Tax and billing address details.

b. Technical Information

We automatically collect certain technical data about your device and how you interact with our website and platforms. This helps us analyze performance, detect anomalies, and improve user experience.

Examples include:

• IP Address: Used to determine location (e.g., for geofencing or analytics), prevent fraud, and ensure security.
• Device Information:
  • Device type (mobile, tablet, desktop)
  • Operating system and version
  • Device identifiers (e.g., UDID, MAC address where applicable)
• Browser Information:
  • Browser type, version, language preference
  • Browser plug-ins or capabilities that affect how our services are rendered

c. Platform-Specific Data

When using our proprietary platforms (such as EnforceCam or custom SaaS solutions), we may collect specialized data relevant to the service offering and operational need.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. These uses help us deliver secure, reliable, and customized digital experiences across our platforms, services, and client solutions.

a. Provide and Improve Our Products and Services

We use your information to deliver core functionalities across our web, mobile, and SaaS platforms, set up and manage your user account, process transactions, and incorporate feedback into platform improvements.

b. Respond to Inquiries or Support Requests

We collect contact and usage information to respond to inquiries, diagnose technical issues, provide onboarding support, and ensure a high standard of customer service.

4. Legal Basis for Processing

We collect and process your personal data only when we have a valid legal basis to do so. Depending on the nature of your interaction with NexusNova Technologies, we rely on one or more of the following legal bases:

a. Consent

We process your personal data when you freely give us permission to do so. This includes when you sign up for newsletters, fill out contact forms, participate in surveys, or agree to the use of cookies.

b. Contractual Necessity

We process personal data as necessary to enter into or perform a contract with you or your organization, such as when you engage us for software development services or use our SaaS platforms.

5. How We Share Your Data

At NexusNova Technologies, we respect your privacy and are committed to handling your data with care and transparency. We do not sell your personal information to third parties. However, in the course of delivering our services and operating our platforms, we may share your data with trusted entities under specific conditions.

a. Service Providers

We partner with carefully vetted third-party service providers who support us in delivering and maintaining our products and services. These providers are only given access to the data necessary for them to perform their functions.

6. Third-Party Services and Integrations

Some parts of our websites, platforms, or software applications may link to or integrate with services provided by third parties. These third-party services may collect information from you directly or through their integration with our platforms.

7. Data Retention

We retain your information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required to comply with applicable laws, regulations, and contractual obligations.

8. Data Security

At NexusNova Technologies, the security of your data is a top priority. We implement a comprehensive set of technical, administrative, and organizational safeguards to protect the confidentiality, integrity, and availability of the personal and operational data we process.

a. Encryption

All sensitive data is encrypted in transit using secure protocols such as HTTPS/TLS to prevent interception during communication. Where applicable, data is also encrypted at rest using strong encryption algorithms.

9. Your Rights

We respect your privacy and are committed to giving you control over your personal information. Subject to applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR) and any other regional or international regulations that may apply, you have several rights regarding your data.

a. Right to Access

You have the right to request a copy of the personal data we hold about you. This includes the categories of personal information collected, the purposes for processing, and third parties with whom your data may have been shared.

10. Cookies and Tracking Technologies

Our website and services may use cookies and other tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience, monitor performance, and deliver personalized content.

a. What Are Cookies?

Cookies are small data files stored on your device (computer, tablet, smartphone) when you visit a website. They help websites remember information about your visit — like your language preferences, login status, and browsing behavior.

11. International Data Transfers

NexusNova Technologies is headquartered in Nigeria, but our services and infrastructure may be accessed or utilized globally. As a result, your personal data may be transferred to, stored in, or processed in a country other than your own.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or for other operational reasons.

When we make material changes to the policy, we will:

• Post the updated version on this page
• Update the "Last Updated" date at the top of the policy
• Provide additional notice (such as email or platform notification) if the changes significantly affect your rights or how we process your personal data

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of our website or services after any changes have been made constitutes your acceptance of the updated Privacy Policy.

If you do not agree with the updated terms, you should discontinue use of our services and may contact us to exercise your data rights as outlined in this policy.